Friday, April 29, 2011

Making The Record newsroom the center of the Troy, N.Y. community

A colleague of mine, Matt DeRienzo, publisher of The Register Citizen and Foothills Media Group in Northwest Connecticut, was kind enough to highlight some of the great work the newsroom at the Troy Record has accomplished in the past six months. Please read Matt's story about our Community Media Lab effort.

Matt is a leader in the Journal Register Company on community outreach and citizen journalism and inspired us in our efforts. Read about his innovative work.

For a timeline about our Community Media Lab and some related blog posts of mine, follow this link.

Tuesday, April 26, 2011

Jay Rosen shares what he knows about journalism

One day after posting a link to thought-provoking blog on the economics of journalism from one Journal Register Company (JRC) advisor, Jeff Jarvis, I find myself posting a link to a second blog by another JRC advisor, Jay Rosen.

In "What I Know About Journalism", Rosen reflects on his 25 years on the faculty of New York University and lists four truths he has come to know during his tenure. The first of them - that "the more people who participate in the press the stronger it will be" - is an important building block of JRC's "Digital First" focus. Hence our Community Media Labs and efforts at citizen journalism.

The third is one that has struck more than a few people in our field as essential; witness the Newspaper Next effort by the American Press Insititute that subscribes to the philosophy that we should devote resources to - to paraphrase - "news readers can use". It is a task we fall short of at most newspapers, mine included; while chasing what editors and reporters consider are the big stories of the day, we too seldom reflect on what is our readers seek from our products. As Rosen states, we need to starting asking the right questions if we want to know.

Thank goodness Rosen, Jarvis and others keep us on our toes. It is too easy in the course of the day-to-day to stop pondering the important questions.

Monday, April 25, 2011

Newpaper industry's 'hard economic lessons'

Jeff Jarvis succinctly explores the "hard economic lessons for news" in his blog today. Must-read for anyone employed in the business or fascinated by it.

Disclaimer: Jarvis is an advisor for the Journal Register Company, parent company of New York's The Record, Oneida Daily Dispatch, Saratogian and Daily Freeman.

Friday, April 22, 2011

Middle schools newspapers eligible for Newspaper Association of America grant

Grants are available to middle schools for their efforts to support or start a printed or digital school newspaper. For more information follow this link.

Thursday, April 21, 2011

The challenges and opportunities of 'disruption' to daily newspapers such as the Oneida Daily Dispatch

The following are my notes for a speech delivered April 21, 2011 to the Oneida’s Club on the future of the Oneida Daily Dispatch.

During President Barack Obama’s talk at Facebook headquarters yesterday he spoke about how “we've got all sorts of disruptions, technological disruptions that are taking place, most of which hold the promise of making our lives a lot better, but also mean that there are a lot of adjustments that people are having to make throughout the economy.

And I thought I couldn’t open this talk today in any better way today than to say that, well … “there are all sorts of disruptions, technological disruptions that are taking place” for those of us in the journalism and in the media industry. And that “the rapid technological changes we face hold a lot of opportunities, but create some real challenges" for media companies. President Obama’s words can be adapted as a pretty succinct analysis of our industry today; it captures much of our current reality.

And yet …. I recently saw another quote attributed to an America writer Irene Peter on change that in some way demystifies some of the transformation happening in local journalism today. Peter said, “Just because everything is different doesn't mean anything has changed.” And that is so true. We are using all kinds of technology to report news to different audiences in different ways. But our journalists’ contribution to our community essentially remains unchanged: we’re telling the narrative of a large slice of our collective experiences every day. It is really exciting the ways in which we can tell that story now: not only in words and still pictures but with video and slideshows and Twitter’s 140 characters. And the promise of technology is that we can do a better job telling more stories, more completely, in more timely and in more diverse ways.

There is a lot of ground I could cover today on the trials befalling my industry or the resources we’re amassing to address them. But I thought it more important to talk in more simple, more direct terms about the Dispatch and what you can expect from us in the next 12 months, and then to open this up to a discussion and question-and-answer period.

So … you might have noticed a few changes at the Dispatch recently.

For one, you may have seen articles and ads demonstrating that we’re reaching out more than ever to engage you in what we call our Community Media Lab. Recently our sports writer David Johnson held a class on Twitter at the Oneida Public Library and at 11 a.m. on Saturday, May 7 our online editor Leah McDonald is going to hold a discussion there on Twitter. On June 6 at 11 a.m., our editor Kurt Wanfried will return to the library to discuss the art of blogging and how to build audiences for your blog.

If you notice … there is a pattern there - several workshops on social media. But our Community Media Lab is much more than that … we looking to lead a discussion this summer on local involvement in the Civil War and we’ve got the beginning of an idea of capturing local resident stories on video about their life in the area and their remembrance of important events like what it was like to grow up in Oneida in the 50s, and life on a local farm a half century ago, and what our readers remembered about shipping off to serve in foreign wars.

As a further extension of the Media Lab and related to my earlier mention of the “slice of our collective experiences” that the Dispatch reports on each day … we can only make the “slice” of the community we cover significantly larger by opening up the pages of our newspaper and our Web site to you, our readers. Currently we have 12 blogs – five staff-written and seven written by community members. Our goal is to expand the number of community participants by more than seven-fold to over 50 by the end of the year. We can’t be everywhere, we can’t have all the expertise and access, and we can’t represent every point of view locally … but collectively we can capture life here more accurately, more fully than could any newsroom. If you are interested please see general manager Karen Alvord or me after lunch today. It only takes a couple simple steps for us to get you ready to blog with us.

You may have also noticed we post videos on our site most days now. This has added a whole new element to our storytelling. Soon we’ll offer a feature where you, too, can upload videos to us for posting on our site. So that junior varsity or Little League sporting event, or dance recital or science fair, or public meeting or news event you find yourself at – to be frank, we don’t have the resources to cover them all – can still be shared with the community on our site.

You may have also noticed we have expanded the content on our site – for instance, we now deliver a lot of business news online with our media partner, The Street. This content will make its way into our print products as well. And look for an announcement soon on expanded regional, national and international sports coverage as well.

Another new feature you’ll see information about in the Dispatch over the next few days is SMS text alerts. If you’re not familiar with the phrase … these are the text messages that about three-quarters of cell phone users can receive. If you have a phone that has text messaging, you can sign up for alerts that our reporters will send from the field to cue you in on local breaking news as it happens – before the story can be written or the video posted. We won’t send them too early or late in the day so that the message alert doesn’t wake you if you use a sound prompt … and we won’t send more than a few each day. But if you who like to be among the first to know the outcome of a municipal board vote or important trial, or the development of a major crime or fire or accident as it is happening, or other events of importance, this feature is for you …. And it is free. It is part of our fast to slow philosophy to news coverage. We’ll send you important updates via text, post more information to sources such as Twitter and Facebook, and then roll out stories, videos and photos to our Web and mobile products – more on the latter in a minute – and finally, publish a print version of much of the news we cover.

I mentioned mobile briefly – the text message alerts are the first step in a mobile strategy we are rolling out this year. This is an important development for us – roughly half of mobile phone users access news online. We will also optimize our Web product for your smart phones, roll out mobile video capabilities, and develop smart phone and tablet applications that deliver news, as well as offer electronic versions of our newspapers.

I am talking a lot about our new digital platforms but we also have something you may be familiar with called  the Oneida Daily Dispatch, our print product that you may have home delivered or pick up on a newsstands. A lot of the buzz about the Dispatch lately has been about changes we have made to our print edition:
  • The fact that we are now printing color on every page.
  • The fact that we are now outsourcing printing the the Dispatch and our Oneida-Madison Pennysaver, Rome Observer, and Southern Madison County Living to the Syracuse Newspapers.
  • The fact that we no longer contract with carriers to deliver the Dispatch; we now contract with Syracuse Newspapers as well to deliver it.
These developments have been the source of endless speculation locally as to what they signal; despite the fact we have tried to be transparent about these changes. Our CEO John Paton has repeatedly blogged about the changes going on in the Journal Register Company, and I have written about them as well in my blog at oneidadispatch.com. We’ve also written about the changes in our news products, and have addressed them in public forums such as these.

So let me address some of the rumors head on – and then I will it open this up to take your questions.

Have we been sold? No, we contract with the Syracuse Newspapers to print our newspapers because it is no longer an efficient use of resources for any newspaper to use their press just a few hours a day. These partnerships are happening all over the place – sometimes they are internal developments. At The Record in Troy for instance, we print two sister dailies, the Saratogian and Daily Freeman from Kingston, as well as six weekly newspapers and a Hispanic newspaper. Sometimes these relationships are between two newspapers who do not share a common owner; a well-known example is USA Today, which for more than 25 years has contracted with newspapers outside of its parent company, Gannett, to print and deliver its daily product in areas around the country.

We also have the Syracuse Newspapers deliver our daily print edition for the same reasons and again, this is a common development in our industry. The Times Union in Albany, for instance, delivers 19 titles for 12 different companies, including the aforementioned Troy and Saratoga daily newspapers. These are just some of the ways newspapers are addressing the disruptions in our industry … which include technological developments as well as economic concerns such as rising fuel and health costs, among many others. It no longer makes economic sense to leave a printing press idle 16 or more hours a day and it no longer makes sense – with gas $4 a gallon - to pay a carrier to deliver just a single product to your neighborhood.

Another rumor: That by printing elsewhere and having a partnership with another company to deliver our newspaper that we are somehow de-investing in the community. It couldn’t be further from the truth. Again, the conversation returns to those disruptive technologies I mentioned. Media is rapidly fragmenting – the economics of TV station or network ownership, of radio station ownership, and all other forms of traditional media has evolved rapidly in the last decade. We still have profitable businesses. We still have loyal audiences. And some of us are forging ahead in this new environment in exciting ways. But there are developments that have in layman’s terms, really rocked our world in the past couple years:
  • Our financial “challenge”? Newspaper advertising has shrunk by half since 2005, for one. Another is the investment required in product development while we strive to improve our traditional ones.
  • The “opportunities”? Digital ad revenue now exceeds print ad revenue nationally and more people are accessing our news than ever.
So the discussion can’t be framed any longer about what we are not doing – i.e. printing and coordinating distribution of our print products at 130 Broad Street. The conversation is about how we are investing in the people and the work we produce at that facility. We have given our reporters netbooks to write and distribute news electronically from the field. We have given every reporter a Flip camera to shoot videos. Some have been equipped with smart phones. There are new front-end systems coming to make it more efficient to produce content. We will invest in redesigning the paper, and expand the content we deliver.

Not everyone is impressed with the changes. We have some readers who only value the print product – the same newspaper we have delivered to them in many cases for decades, and in some cases, for several generations to their families. We understand that and will continue to deliver you a newspaper. But we are in an age where news is becoming highly customized. Some of us want it delivered only via the Web and smart phones, some of us only use the print product. Some of us want it all. The fact is that this “disruptive technology” we have talked about has grown our audience to perhaps its largest ever. We now have over 98,000 people reading the Oneida Daily Dispatch and/or oneidadispatch.com each month, and more reading the Oneida-Madison Pennysaver and our Southern Madison County Living monthly. In Rome, where we have the weekly Rome Observer and a companion Web site, our monthly reach exceeds 30,600 adults each month. These are huge audiences we can’t reach in print alone … and here is that word again … it presents a huge “opportunity” for local businesses as well. These products deliver terrific results for advertisers because of the expanded reach, the increased frequency and the level of reader engagement we offer.

This is an exciting time at the Dispatch. We’ve entered a new age in community journalism and we are working to make our coverage more compelling and more complete than it has ever been before. The changes you have seen in the first quarter of this year are the tip of the proverbial iceberg. Our goal is to cover the news – not necessarily be making it. But there will continue to be developments we share with you throughout 2011 and beyond.

We hope you see each of these changes in a positive light – we’re working to bring you more news, in a more timely way, using all the technologies you might employ to access our coverage. We believe, to paraphrase President Obama from yesterday, that these “disruptions that are taking place ... hold the promise of making our lives” a little better. These “disruptions” are making us journalists be more nimble, more targeted, more thoughtful, more creative, and less complacent about how we deliver news.

And yet, as I also stated at the top of this talk, “Just because everything is different doesn't mean anything has changed.” We have chronicled the lives of the members and institutions of our local communities for over a century, and that isn’t going to go away … the coverage in fact, we know, will continue to get much better.

Now I would like to open the discussion. Who has questions?

To read a related talk to the Oneida Rotary Club in February 2011, click here.

Sunday, April 10, 2011

The Oneida Daily Dispatch's own David Johnson connects the community to Twitter

David Johnson, standing, leads an
Oneida Daily Dispatch
Communty Media Lab
workshop at the Oneida Public Library.
The Oneida Dispatch's David Johnson led a workshop on Twitter Saturday at the Oneida Public Library as part of the newspaper's Community Media Lab. Johnson is a sportswriter at the paper. For more on the workshop see a related article.

Read the Dispatch for announcements on upcoming workshops at the library on other forms of social media.

Mayor Harry J. Tutunjian: Troy, N.Y. is moving in the right direction

I have been saying it for my 19 months at The Record and now it is official: Mayor Harry J. Tutunjian wrote a guest column today at  troyrecord.com that Troy, N.Y. "is moving in the right direction".

Wednesday, March 23, 2011

Journal Register Company newspapers, Web sites partner with The Street

All Journal Register Company newspapers, including four in New York - The Record, Oneida Daily Dispatch, Daily Freeman and Saratogian - have partnered with The Street, a leading financial news and information site.

This partnership allows each paper and its corresponding Web site to deliver more robust and extensive content to our audience.

From detailed analysis of stocks, bank and mortgage rates to extensive coverage of personal finance and the market forces impacting small businesses, we can now deliver more business focused news and information.

We will continue to expand this partnership to provide more detailed business content in our print edition of our newspapers in the coming weeks – including features like Jim Cramer articles and investment advice, automotive news and money-saving green energy news.

Log on to troyrecord.com/business, saratogian.com/business, dailyfreeman.com/business or oneidadispatch.com/business  for more information.

Tuesday, March 22, 2011

Oneida Daily Dispatch begins new chapter

The Oneida Daily Dispatch you read Monday was produced in much the same way it has been since the newspaper’s inception 160 years ago. It was written, edited, designed in our newsroom. It was printed on our presses at our 130 Broad Street facility. And it was picked up from our mailroom and delivered by carriers with whom we independently contracted.

But there were operational changes in how today’s edition was produced. It was written, edited and designed by those same journalists. But electronic files were transmitted from our newsroom to the pressroom at the Syracuse Newspapers some 30 miles west of here. It was printed there on a state-of-the-art press, driven back to the communities we serve on their truck, and picked up by Post-Standard carriers to deliver to our readers.

That is the simplest way to describe the changes we made today in the Oneida Daily Dispatch’s business model. But that doesn’t begin to describe why we made this change.

Let’s delve deeper into this decision and what it means for the future.

There was a time not too long ago when every newspaper housed every resource it needed within the same building: accounting, printing, photo processing, customer service, ad creation, Web design and so many more functions. Even newspapers owned by the same group in the same geographic area often had separate facilities and staffs. The business model at the time supported these large organizations and the available technology necessitated it.

But there have been a number of developments recently that have made it easier to accomplish virtually all of the non-news gathering and non-sales functions centrally, resulting in huge cost efficiencies. And there has been a significant shift in the economics of media ownership in the past decade that requires newspapers take advantage of each and every one of them. Finally, there has been a huge transformation in how readers consume news that propels these developments as well.

Outsourcing printing and distribution, a now-common model in the newspaper industry, accomplishes three things crucial to the future of the Oneida Daily Dispatch:

• It frees staff to focus on advertising and news gathering. No more trouble-shooting press and pre-press malfunctions. No more time spent recruiting carriers or subbing for vacancies in the mailroom. The list of things to manage is shorter, and more of the list is crucial to good journalism, superior customer service and effective marketing of our advertisers’ businesses.

• It will result in better service and a better product. The Syracuse Newspapers’ print facility is second-to-none in New York. The paper’s reproduction will be crisper; there will be more pages with color art and photography than before. And on the distribution side, they have a more sophisticated circulation infrastructure to manage and recruit carriers and to address delivery problems.

• Finally, the cost savings allows us to invest now in our future. More Americans today get their news online than from newspapers and nearly half (47 percent) get at least some local news from a mobile phone, according to the just-released State of the News Media report. It is important we find ways to fund the technology we need to address this rapidly growing demand for all things digital.

So does that mean with this project we are done altering our operations? Hardly. In fact, the transformation has just begun. Here is some of what is coming over the next 12 months:

• We will deliver the news our customers want - when, where and how they want it. Starting in April, we will expand our new delivery platforms with news and advertising mobile applications. Later in the year we will extend our mobile offerings to include coupons, video and QR codes, and we will launch electronic and tablet editions.

• We will engage more with our community … connecting with you more through social media; encouraging you to contribute more writing, video and photos; asking you more often what you want to see in our coverage; and organizing innumerable community conversations on topics of interest, as well as workshops such as our upcoming Community Media Lab event at the Oneida Public Library for newcomers to Twitter.

• We will redesign all of our print news products including the Oneida Daily Dispatch, the Rome Observer and Southern Madison County Living to make the design more current.

• We will continue to look for cost efficiencies as part of our effort to create a sustainable business model. We will use technology and shared resources to shed as many functions locally as possible that are not related to our core competencies of journalism and sales.

Our vision is to put you – the reader – at the center of all we do; to consistently deliver better and more diverse news and advertising products in every manner in which you wish to receive them; and to ensure we thrive in the coming years as the media landscape continues to transform swiftly and deeply.

Today’s development is an important step … but just one of many.

More on this development. 

Wednesday, March 16, 2011

Journal Register Company making news again

The Journal Register Company - parent company to four NY dailies (Daily Freeman, Oneida Daily Dispatch, The Record, Saratogian) is making - not just writing - headlines again.

There were two big developments on Tuesday:
- First, at a time when furloughs are commonplace in the newspaper industry, JRC issued profit-sharing checks on Tuesday. The headline on CEO John Paton's blog says it all: "I promised. You delivered. Checks are cut". It is evident that the Digital First strategy launched last year is not only paying off for the company but employees, too.
- Second, one of the company's newspapers - The Register Citizen in Torrington, Conn. - was named among "10 Newspapers That Do it Right" by the trade publication Editor & Publisher. Torrington launched an innovative and highly popular Community Media Lab last December.

Ironically, both announcements came a day after it was reported that for the first time, more Americans get news online than from newspapers. It appears we at JRC can't work fast enough to fully implement our Digital First strategy.